General terms and conditions

1. Definitions and contact details

For the purposes of these terms and conditions:

• Zochers: Zochers VOF, established at Bilderdijkpark 4A, registered with the Dutch Chamber of Commerce under number 97087165, and contactable at info@zochers.nl.
• Tenant: the individual or legal entity renting a consultation or practice room at Zochers in the course of their profession or business.
• Client: a visitor attending Zochers in connection with the services provided by the Tenant.
• Reservation: an arrangement to use a specified room during an agreed time slot.
• Recurring rental: the rental of recurring time slots under an agreement entered into directly with Zochers.

2. Scope of application

2.1. These terms and conditions apply to agreements entered into directly with Zochers for the rental of consultation and practice rooms. Zochers provides these terms and conditions before or when the agreement is concluded, in a format the Tenant can retain.

2.2. Any different arrangements apply if agreed in writing, including by email. In the event of a conflict, those specific arrangements take precedence over these general terms and conditions.

2.3. Individual time slots are booked through Het Coachhuis. Membership of Het Coachhuis is required. These bookings are subject to the terms and conditions of Het Coachhuis. Zochers’ rules on use, access and conduct apply in addition, provided they have been communicated to the Tenant in advance and do not conflict with the applicable terms and conditions of Het Coachhuis.

2.4. The provisions below concerning direct reservations, payments, termination and refunds apply to agreements with Zochers. For bookings through Het Coachhuis, reservations, payments, cancellations, changes and refunds are handled in accordance with the terms and procedures of Het Coachhuis.

3. Reservations and recurring rental

3.1. A direct reservation or agreement becomes binding once Zochers has confirmed it in writing.

3.2. For recurring rental, Zochers and the Tenant record the room, recurring time slots, commencement date, rental price and any additional arrangements in writing. Termination is governed by Article 5.

3.3. The Tenant commits to renting the agreed recurring time slots throughout the term of the agreement. These time slots cannot be cancelled individually. Not using a time slot, or using only part of it, does not affect the obligation to pay.

3.4. The Tenant provides accurate contact and billing details and communicates any changes promptly.

4. Rates and payment

4.1. Rates quoted by Zochers exclude VAT. Any VAT payable is stated separately on the invoice.

4.2. Use of the facilities associated with the booked room is included in the agreed rental price. The available facilities are specified in the room description or the written arrangements.

4.3. Invoices must be paid within fourteen days of the invoice date, unless otherwise agreed in writing.

4.4. If payment is overdue, Zochers sends a payment reminder allowing an additional fourteen days for payment. If payment remains outstanding after that period, Zochers may charge statutory interest and reasonable debt collection costs permitted by law.

4.5. The agreed rate continues to apply to reservations already confirmed. Changes to rates for recurring rental may only be made in accordance with the written arrangements or with the agreement of both parties.

5. Cancellation, changes and termination

5.1. Individual bookings through Het Coachhuis are subject to its cancellation and amendment terms. Cancellations and changes must be made using the procedure designated by Het Coachhuis. Notifying Zochers alone, or making an entry on an attendance form, does not replace that procedure.

5.2. For recurring rental directly through Zochers, individual time slots cannot be cancelled. Absence, a late start or an early departure does not entitle the Tenant to a reduction or refund of the agreed rental price.

5.3. The Tenant may terminate the entire recurring rental agreement by giving one month’s written notice to info@zochers.nl. The notice period starts on the date Zochers receives the notice. Termination does not have to coincide with the end of a calendar month.

5.4. Zochers confirms receipt of the notice and the termination date in writing. The agreed recurring time slots and the associated payment obligations remain in effect until the termination date.

5.5. Recurring time slots may only be changed with Zochers’ written agreement. The existing arrangements remain in effect until agreement on a change has been reached.

5.6. Any prepaid amount relating to the period after the termination date will be refunded within fourteen days of that date.

6. Cancellation by Zochers and inability to use the room

6.1. Zochers will only cancel a confirmed time slot if a compelling circumstance makes the agreed use impossible or unsafe, such as an emergency, a hazardous situation or a serious defect in the room.

6.2. Zochers informs the Tenant as soon as possible and, if available, offers a suitable alternative room. The Tenant is not obliged to accept this alternative.

6.3. If no suitable alternative is available, or the Tenant does not accept it, no payment is due for the use that cannot be provided. Zochers refunds any amount already received for that use within fourteen days.

6.4. If a room becomes wholly or partly unusable during the reserved time slot, Zochers and the Tenant seek a suitable solution. To the extent that the agreed use cannot be provided and no alternative is accepted, the rental price is reduced proportionately.

6.5. These provisions do not affect any other statutory rights of the Tenant.

7. Use of the room and recording deviations from reserved times

7.1. The Tenant uses the room exclusively for the agreed consultations, treatments or other professional activities.

7.2. Subletting or making the room available to another professional is only permitted with Zochers’ prior written consent.

7.3. Preparation, welcoming Clients, concluding sessions and tidying up must all take place within the reserved time slot. The Tenant ensures that the room is tidy, vacated and available to the next Tenant no later than the end of that time slot.

7.4. If the room is vacant and available, the Tenant may enter up to ten minutes before the start of the reservation, free of charge, to prepare. This is an additional courtesy, not a guaranteed right. Any Tenant still present must not be disturbed. Use within this permitted preparation period does not need to be reported as a deviation.

7.5. The Tenant must not knock on the door of a room that is still in use before the start of their own reservation.

7.6. Use outside the reserved time slot, other than as described in Article 7.4, must be arranged and confirmed in advance. Such use is only possible if the room is available and is recorded as additional rental time at the applicable rate. The absence of a subsequent reservation does not entitle the Tenant to remain longer free of charge.

7.7. If actual use differs from the reserved time, the Tenant records the deviation on the attendance form provided or reports it to Zochers by telephone or email as soon as possible. The Tenant provides their own name, the room concerned, the date and the actual start and end times. Client details must not be included on the form.

7.8. The attendance forms are used primarily for bookings through Het Coachhuis. Zochers processes these reports in its capacity as location manager, in accordance with the applicable arrangements and procedures of Het Coachhuis. The same reporting obligation applies to direct Tenants; Zochers explains the procedure to them in advance.

7.9. Zochers does not actively monitor Tenants’ attendance times. However, if Zochers observes that a Tenant is using a room substantially earlier or for substantially longer than reserved and permitted, Zochers may record the observed additional use in the administration. The Tenant is informed of the adjustment and its basis and may report any inaccuracies. For bookings through Het Coachhuis, adjustments are processed in accordance with the applicable arrangements and procedures of Het Coachhuis.

7.10. Reporting or administratively recording a deviation does not constitute permission to be present outside the reserved time. A shorter period of use does not constitute cancellation and does not, in itself, entitle the Tenant to a reduction or refund of the rental price.

7.11. The Tenant leaves the room clean, tidy and in its original layout. Furniture or equipment may only be moved with the location manager’s permission. Used cups and glasses must be placed in the dishwasher.

8. Access and safety

8.1. Any access code provided is personal and intended exclusively for the Tenant. The code must not be shared with Clients or third parties.

8.2. The Tenant immediately reports any loss, unauthorised sharing or suspected misuse of an access code to Zochers.

8.3. The Tenant is responsible for welcoming and accompanying their own Clients and ensuring that they comply with the applicable house rules.

8.4. The Tenant follows reasonable instructions from Zochers regarding access, locking up, safety and the use of shared facilities. Emergency exits and passageways must remain clear.

9. Facilities, faults and reporting

9.1. Zochers makes the booked room and its associated facilities available in a condition suitable for the agreed use.

9.2. The Tenant reports damage, defects, faults and unsafe situations as soon as possible to the location manager or via info@zochers.nl. For urgent issues, the Tenant makes immediate contact using the contact details provided for the location.

9.3. Zochers makes reasonable efforts to resolve reported problems within a reasonable period, taking account of their nature and severity.

9.4. A minor fault that does not materially interfere with the agreed use does not automatically entitle the Tenant to a refund. If the agreed use is materially affected, Article 6 applies. Statutory rights remain unaffected.

10. Liability and damage

10.1. The Tenant is liable for damage to the room, furniture or equipment resulting from a breach of obligations attributable to the Tenant or from the Tenant’s unlawful conduct.

10.2. The Tenant is responsible for the conduct of Clients and other persons present with the Tenant’s permission to the extent provided by law.

10.3. The Tenant is not responsible for normal wear and tear or pre-existing damage. The Tenant reports any damage noticed at the start of use as soon as possible.

10.4. Tenants and Clients are responsible for looking after their own belongings. Zochers is not liable for loss, theft or damage to those belongings unless Zochers is liable under applicable law.

10.5. The Tenant is independently responsible for the content, quality and lawful provision of their own services, including any required professional qualifications, permissions and insurance. Zochers is not a party to the agreement between the Tenant and their Client.

10.6. Nothing in these terms and conditions excludes liability or limits rights where doing so is prohibited by law.

11. House rules

11.1. Smoking and vaping are prohibited indoors.

11.2. Tenants and Clients must avoid causing noise or other disturbance to other users and neighbours. In shared areas, they must respect the quiet environment and the confidentiality of consultations and treatments.

11.3. Outdoor areas must be used with consideration for other users, neighbours and the surroundings and must be left tidy.

11.4. The Tenant must not leave Client information, files or other confidential materials unattended or leave them in the rooms after use.

12. Non-compliance and breaches

12.1. If the Tenant fails to comply with the agreed arrangements or house rules, Zochers raises the matter with the Tenant. Where the breach can be remedied, the Tenant is given a reasonable period to do so.

12.2. In the event of a serious or repeated breach, Zochers may take measures, including refusing new reservations or taking steps to terminate the agreement. Any such measures will comply with applicable law.

12.3. In an immediately unsafe situation, Zochers may take the measures reasonably necessary to protect people and property. These measures must not go beyond what is necessary or remain in place longer than necessary.

12.4. Termination of an agreement or denial of access may only take place to the extent permitted by law.

13. Privacy

13.1. Zochers processes Tenants’ personal data in accordance with applicable data protection legislation and Zochers’ privacy statement. This statement is available on request via info@zochers.nl.

13.2. The Tenant is independently responsible for processing and securing their own Clients’ personal data.

14. Complaints and disputes

14.1. Complaints about the room or Zochers’ services may be submitted to info@zochers.nl. The parties first attempt to resolve complaints through mutual discussion.

14.2. Agreements entered into directly with Zochers are governed by Dutch law.

14.3. Disputes will be submitted to the competent court in Amsterdam, unless mandatory law designates another court.